You've got it really good. That nice, helpful account manager salesperson has exactly the equipment you're looking for. And the feeling is good, very important! The deal is closed. After a while, maintenance is required. Or a problem arises during production, delivery/installation or use. It can always happen. But you are now in contact with the logistics employee of the service technician. And then it all sounds a little different than the 'anything is possible' tone of the salesperson.
Not at Vonmarcken! We believe in the personal approach, permanently. A real bond building experience. With the purchaser and, if possible, also with the user(s). That starts with the very first contact. Of course, you will speak differently at some point. But our salesperson will continue to monitor the situation and will regularly contact you to let you know how everything is going.
Vonmarcken supplies and maintains high-quality laboratory equipment. It all starts with product knowledge. We have a feeling for the market. Vonmarcken works with A-brands and only supplies equipment that we know everything about and develop. Specifications, origin, you name it. We often visit the factory to see for ourselves how the equipment is put together and how it works.
“Vonmarcken doet alles wat een goede leverancier moet doen. Even when there are problems, they show their faces. It is pleasant to do business with you, also because of the short lines. En afspraak is ook echt afspraak.”
Bertus van der Meer, buyer at UMC Utrecht hospital
Many hospitals, laboratories, pharmacies and general practitioners already know where to find us. We often work through purchasers, but also directly for management and ministries. Our specialists are also happy to advise you on custom work. At Vonmarcken we think technically and have an eye for high-tech solutions. But functional, it's about your wishes and requirements. We want to make this crystal clear. But also getting to know each other. And the organization.
“De relatie vind ik heel belangrijk. The commitment of that one person to deliver the device you are looking for. Our contact person at Vonmarcken is customer-oriented and committed. Always keep your finger on the pulse, from the sidelines. In many organizations you immediately get a 'no' if you want something that deviates from the standard. But he always dives in. He's a great thinker. Also about a good price/quality ratio. En dat gaat nooit ten koste van de service.”
Marcel Thomassen, technical employee and buyer at Eurofins
Every employee is service-oriented, with a 'we will take care of it for you' attitude. Uw continuïteit staat voorop! Wij zijn Available 24/7 om problemen snel op te lossen. Our technicians are ready for any installation, maintenance and repair.
“Er zit veel kennis bij Vonmarcken. This enables them to provide good advice. And if there is anything, they are there quickly. They ensure that you can always continue with your business. Die betrouwbaarheid en continuïteit is belangrijk. Samenwerken met Vonmarcken geeft een gerust gevoel: je weet dat het altijd goedkomt.”
Maarten van Dam, director of Testo BV
Nederlands